Refund Policy
Effective Date: December 1, 2024
Thank you for purchasing digital products from Zodiac.fm ("we," "our," or "us"). We strive to ensure that our customers are satisfied with their purchases. This Refund Policy explains the circumstances under which we offer refunds and the process for requesting them.
1. General Policy
1.1 We offer a 30-day no-questions-asked refund policy. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the purchase date.
1.2 Exceptions to this policy may be made at our sole discretion in cases of technical issues or if the product does not function as described.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
2.1 No Questions Asked: You may request a refund for any reason within 30 days of purchase, no questions asked.
2.2 Technical Issues: If you experience a technical issue with the product that prevents its use and we are unable to resolve it within 10 days, you may be eligible for a refund.
2.3 Incorrect Purchase: If you accidentally purchase the wrong product, you must contact us before downloading or accessing the product to request a refund.
2.4 Non-Delivery: If you do not receive the product after completing the purchase due to an error on our end, please contact us to resolve the issue or request a refund.
3. How to Request a Refund
To request a refund, please follow these steps:
3.1 Contact our support team at [email protected] within 30 days of purchase.
3.2 Provide the following information:
• Your full name
• Order number
• Description of the issue or reason for the refund request
3.3 Allow us up to 3 business days to review your request and respond with a resolution.
4. Processing Refunds
4.1 If your refund request is approved, the refund will be processed to the original payment method used during the purchase.
4.2 Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider.
5. Non-Refundable Situations
Refunds will not be issued in the following cases:
5.1 You fail to meet the system requirements necessary to use the product (please review product details before purchasing).
5.2 Unauthorized purchases made using your payment method (please contact your payment provider for resolution).
6. Contact Us
If you have any questions about this Refund Policy or need further assistance, please contact us at:
2535 W. Caithness Pl
Denver, CO 80211
